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Student Success via Navigate

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Navigate Support Microsite

Navigate, An Education Advisory Board’s (EAB) Student Success Management System, is an enterprise-level technology that links administrators, advisors, deans, faculty, other staff, and students in a Coordinated Care Network designed to help schools proactively manage student success and deliver a Return on Education.

Beginning the Fall 2022 Semester, the Office of Student Success (OSS) debuted the first phase of Delaware State University’s (DSU) implementation of EAB’s Navigate. As the project progresses there will be more phases, additional care units, and many areas included in the usage of Navigate as we work to give our students, the most holistic support in achieving success here at Delaware State.

This support microsite will be the place to provide documented support and answers in assisting DSU Navigate Users.  If assistance is needed after visiting this page, please email Navigate [at] desu.edu with a screenshot of the issue/error message, Your Full Name, Email or Best contact, and D Number.

How-Tos and What-to-dos: directions on how to utilize the Navigate system

Below you will find detailed instructions to aid you in accessing, exploring, utilizing, and accomplishing duties allowed in your specific roles on the EAB Navigate platform. 

Navigate for Students

Students can access Navigate via desktop - MyDESU - or mobile devices, including their phones and tablet - through the DSU Hub: Google Play or Apple Store or Navigate Student app: Google Play or Apple Store.

Desktop or Web-enabled Access:

You can access Navigate on the Web-enabled or Desktop device via this direct link - desu.campus.eab.com - or the instruction below

  1. Please head over to desu.edu on your web browser of choice.
  2. Once, you are on the DESU home page, click on the students’ tab - This will take you to the myDESU page.
  3. On your top right-hand side, click on the teal button labeled “Office of Student Success”.
  4. This will take you to a single sign-on page where you will log in with your DESU Student Credentials.
  5. That’s it, you are now on the Navigate platform!

Phone Access - Navigate Student App [app store]: Navigate Student Offerings

Click here for Video Directions
To Access Navigate on the mobile device,

  1. Please head over to your dedicated app store - Google Play or Apple Store.
  2. Then in the search bar, look up “Navigate Student”. - The first result should be a blue icon, with white line art of a building.
  3. Click Install and wait.
  4. When the installation is complete, you can open the app from your app store or locate it on your device.
  5. Once the Navigate app is open, allow the necessary permissions.
  6. Then search for Delaware State University in the search bar.
  7. Then sign in with your student credit credentials.

Phone Access - Application Alternative - DSU HUb:

Access Navigate on the mobile device

  1. Download the DSU Hub app from Google Play or Apple Store.
  2. Click on the EAB icon on the home screen of the DSU Hub app.
  3. Log into Navigate using your DSU email credentials.

Well done, now you have access to Navigate!

Appointment - Navigate Student App:

As a student, you will receive notifications detailing your student holds, and a calendar filled with your academic appointments, classes, and scheduled times through your Navigate Student App. You can view Video Directions here as well. You can also make appointments with different care units or request services by:

  1. Making an Appointment
    • To schedule appointments using Navigate, click the purple Appointments icon on the left navigation menu and answer questions about your preferred service, date, time, and location.
  2. Other Appointment Option
    • You can also view available drop-in times or request appointment times for your preferred service.
  3. Appointment Invitation
    • Your Success Team (e.g., assigned advisors, instructors) may also request you meet with them. When this happens, you receive an appointment invitation where you only need to choose a time that works for you.

Appointment - Desktop or My.Desu.Edu:

Navigate also provides a desktop platform for students as well - While some of the tools may be limited - you can still make appointments on the desktop app as well. To make appointments

  1. Please visit my.DESU.edu - This will take you to the myDESU page.
  2. On your top right-hand side, click on the teal button labeled “Office of Student Success”.
  3. This will take you to a single sign-on page where you will log in with your DESU Student Credentials.
  4. Click on the ‘Get Assistance’ button at the top right.
  5. Proceed to fill in the necessary information detailing:
    • “What Type of Appointment would you like to schedule”
    • “Service” type
    • an approximate “Date” you would want to be seen.
  6. Then click “Find Available Times” to view when help is readily available.
  7. Click on one of the available times to review and confirm the appointment details
  8. Once the appointment details are clear, you can choose to have an email and or text reminder.
  9. Then you will hit the schedule button

A confirmation email will be sent to you and whoever the appointment is with. Congrats! You have made your appointment!

Navigate for Faculty Mentors

The Navigate application will aid you in engaging with students in various capacities related to academic advisement. To do so, you will need to submit Ad Hoc alerts, which we will go over shortly. Those alerts and reports will be used in improving student support and retention while guiding students throughout their educational experience.

Navigate Access: Logging into The System

Click here for Video Directions on how to log into the system
You can access Navigate on the Web via this direct link - desu.campus.eab.com - or the instructions below:

  1. Please head over to desu.edu on your web browser of choice.
  2. Once, you are on the DESU home page, click on the faculty tab. This will take you to the Faculty landing page.
  3. There you will find and click on, “Academic Early Alert System - EAB Navigate”.
  4. This will take you to a single sign-on page where you will log in with your DESU Credentials.
  5. That’s it, you are now on the Navigate platform. Please make sure to take time to look around and explore!

Issuing an Ad Hoc Alert

In EAB’s Navigate, ad hoc alerts will be used by faculty and staff to share critical information and to create referrals for students between support offices. To create an ad hoc alert:

  1. On your home page, locate the “Issue an Alert” link under the “Actions” tab to your right. Clicking this will open the Alert Banner.
  2. Start by Searching for the student the alert is about. Then, Select your reason for the Alert. Lastly and optionally, select a specific class the Alert corresponds to.
  3. Please make sure to include “Additional Comments” to help support officers understand the student’s specific needs, and how to offer support properly. 
  4. That’s it, now click submit!

Click here for Video Directions

Navigate for Advisors

The Navigate application will aid you in engaging with students in various capacities related to academic advisement. To do so, you will need to submit Ad Hoc alerts, which we will go over shortly. Those alerts and reports will be used in improving student support and retention while guiding students throughout their educational experience.Navigate Staff

Navigate Access: Logging into The System

You can access Navigate on the Web via this direct link - desu.campus.eab.com - or the instructions below::

  1. Please head over to desu.edu on your web browser of choice.
  2. Once, you are on the DESU home page, click on the faculty tab. This will take you to the Faculty landing page.
  3. You will find and click “Academic Early Alert System - EAB Navigate”.
  4. This will take you to a single sign-on page where you will log in with your DESU Credentials.
  5. That’s it, you are now on the Navigate platform. Please make sure to take time to look around and explore!

Click here for Video Directions

Accessing and updating your Cases:

To access or view your Case Load:

  1. To the left of your home page, please find and click on the ‘Envelope folder’ icon. Clicking on that Icon will take you to your ‘Cases’ pages.
  2. Once the page ‘Cases’ page is loaded, you can click “manage cases” under “Case Owner” to see a student’s specific case.
    • All your students will give you the option to “manage cases”.
  3. With the “manage case” pop-up open, you can go ahead and update the case as needed by adding comments - Do so by clicking “Add Comment” at the bottom of the pop-up.
  4. Next, you will need to choose an ‘outcome’, and add any applicable ‘comments’. 
  5. Then click submit

Scheduling Appointments: 

To make appointments:

  1. Start by clicking on the student whom you are creating an appointment for.
  2. Under the ‘Current Alerts’ tab on the left, select ‘Schedule an Appointment’ under the ‘I want to’ slide of the tab.
  3. Complete the “Appointment Details” form opens, and start filling out the following tabs:
    • The Care Unit - Which area or department is the appointment to connect to?
    • Location - Where is the appointment taking place?
    • Service - What type of help will you be seeking for this meeting?
    • Meeting Type - How is the meeting to be implemented? In-Person, Phone, or Virtual?
    • Date of Visit - When do you want the meeting to happen?
    • Summary Details - Any comments, things the meeting participants need to know, and any details needed to be given pertaining to the meeting?
      • Attachments - Any documents can be uploaded from your device and added along to the Summary Details. 

Submitting Appointment Summaries:

After meeting with your students, you as an advisor should submit a summary after the meeting. To do so:

  1. Start by clicking on the student whom you are creating an appointment for.
  2. Under the “Current Alerts” tab on the left, select “Report on Appointment”
  3. This will bring up the “Appointment Report” pop-up. Then you can Proceed to fill out the appointment Details:
    • The Care Unit - Which area or department is the appointment to connect to?
    • Location - Where is the appointment taking place?
    • Service - What type of help will you be seeking for this meeting?
    • Meeting Type - How is the meeting to be implemented? In-Person, Phone, or Virtual?
    • Date of Visit - When do you want the meeting to happen?
    • Summary Details - These are pre-populated questions that all advisors will need to fill out for all their appointments
      • Appointment Summary - Any comments, notes, and statements that need to be documented about the appointment?
      • Attachments - Any documents can be uploaded from your device and added along to the Summary Details. 

Frequently Asked Questions

This section will provide solutions to simple and most reoccurring questions we receive on our help portal. We hope it could be of use to you, and if you still have any questions, please reach out to our support portal at Navigate [at] desu.edu. Here are some of our frequently asked questions:

  • How do I change my account picture on Navigate? At this moment, advisors and faculty mentors have permission to upload their pictures on their profiles. You should see this option now on your staff home page under actions.
  • Do Advisors or Faculty Mentors have apps? There are no apps currently for Advisors or Faculty Mentors. All sign-ins will have to be via desktop or a web-enabled browser
  • How can we access videos and tutorials on how to operate EAB? We have a video and tutorial page just for EAB videos - you can access it here.
  • What do I need to include in my email to the Support portal for help? Please include the following in your email:
    • A screenshot of the issue/error message
    • Full Name
    • Email and or Best contact
    • D Number

Last Updated: September 2023